Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work
Description
Unternehmensbeschreibung
About Sutherland
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Stellenbeschreibung
About the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.
Your Responsibilities
Handle calls, emails, and tickets in line with SLA requirements
Provide phone and written support for card terminals and ATMs
Assist with installations, terminal replacements, and activations
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
Escalate complex cases and maintain accurate documentation in the ticketing system
Support portal access requests and selected back-office activities
Qualifikationen
Your Profile
Very good German skills (C1) and English at B1 level
Previous experience in customer service or technical support is required
Interest in technical topics and a structured way of working
Customer-oriented, solution-driven, and able to work under pressure
Confident using phone, email, and ticketing systems
Zusätzliche Informationen
Nice to Have
Experience in payments, POS, or financial services environments
Basic knowledge of Excel and ticketing systems
What We Offer
Attractive salary package with bonus system, food vouchers
Permanent employment contract and 21 days paid vacation
Additional health and life insurance
Food vouchers
Paid training and clear career development opportunities
Modern work environment, team events, and recognition programs
We look forward to receiving your application and will be happy to get in touch with you.
All your information will be kept confidential according to EEO guidelines.
About Sutherland
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Stellenbeschreibung
About the Position
As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction.
Your Responsibilities
Handle calls, emails, and tickets in line with SLA requirements
Provide phone and written support for card terminals and ATMs
Assist with installations, terminal replacements, and activations
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues
Escalate complex cases and maintain accurate documentation in the ticketing system
Support portal access requests and selected back-office activities
Qualifikationen
Your Profile
Very good German skills (C1) and English at B1 level
Previous experience in customer service or technical support is required
Interest in technical topics and a structured way of working
Customer-oriented, solution-driven, and able to work under pressure
Confident using phone, email, and ticketing systems
Zusätzliche Informationen
Nice to Have
Experience in payments, POS, or financial services environments
Basic knowledge of Excel and ticketing systems
What We Offer
Attractive salary package with bonus system, food vouchers
Permanent employment contract and 21 days paid vacation
Additional health and life insurance
Food vouchers
Paid training and clear career development opportunities
Modern work environment, team events, and recognition programs
We look forward to receiving your application and will be happy to get in touch with you.
All your information will be kept confidential according to EEO guidelines.